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Jul 16, 2023
My cabin wasn’t as clean as I would have liked. The shower was dirty and had mold on the bottom wall behind the toilet as well as inside my shower at the circle drain part. My sheets that were placed at the end of the weren’t folded and you guys made me put them on the beds myself which I found very unprofessional. The floors inside the cabin wasn’t mopped as there were food stains from on f
Jul 16, 2023
Had an amazing time, gem of a campground. My partner and two friends were here for the Reggae on the Bay charity event and had an amazing time. The accommodations were clean and well stocked, located close to the beach, pool and amenities. Our 13 year old puggle enjoyed the large dog park and the doggie beach, that was a bonus. Staff at the camp and Sunset Grill were awesome. Cant wait for more.
Jul 15, 2023
Our cabin didn’t have blinds, instead there were sheets ties on the blind brackets on the front windows. On our porch was a nice table, but only had two chairs. Holes in the screen of the front windows. Pans in kitchen needed to be replaced, broken utensils and very limited supplies. Getting fresh towels was an ordeal. Communication poor from staff, although they were pleasant. Not worth price!
Jul 15, 2023
I had the pleasure of having a "Girl's Trip" with my 2 besties last weekend and we stayed in the safari tent. I have never had a camping experience before and loved it! Yes, it was hot but, with the fans going it was good. We loved the beach and scenery. All the staff we encountered were great. We had fun participating in the activites. We laughed like we were kids again. Becca is awesome in Rec !
Jul 15, 2023
We stayed in a cabin. The bedroom floor was partically sunken in, major water stains on headboard, bedroom smelled of mold, moisture obsorber container on bedroom table, toilet seat broken, no bathroom stopper. No TV service in bedroom, living room TV connection barely worked, only one TV remote. No water in cabin for over 10 hours and no prior notification about water issue.
Jul 15, 2023
We had the best time! The cabin was great and clean! The amenities were clean and fun! We can’t wait to plan our next trip!
Jul 14, 2023
Location and overall structure are great! Employees are very friendly! I stayed in an old cabin that requires a deep cleaning urgently! The floors were very dirty… and also, there was not enough hot water for 3 people to take a shower in a roll.
Jul 14, 2023
Jul 14, 2023
Jul 13, 2023
Check in was easy and we didn't experience any problems during our stay (other than the toilet seat broke on our last morning). The easy access to the pool, beach and restaurant make this resort very appealing and we will definitely return.
Jul 13, 2023
Place is great! Awesome location, well kept grounds and friendly staff, people there!
Jul 11, 2023
Great stay at the park. Nice staff ! Cabin was clean ! Pool was nice !
Jul 09, 2023
Nice staff Good attitude Great trash pick up Excellent fireworks display But poor record keeping/tracking reservations Poor maintenance of facilities One pool out of service and holding green slimy water Awning on outside restaurant was torn & dangling off of frame Limited towels Would be greatly improved w/attention to details Not confident that next reservations would include all promised
Jul 06, 2023
Rude unqualified people at check in.AC did not work in cabin, water didn’t work at boat wash area, septic smell and rotten fish at cleaning station. Fireworks were cancelled. Asked for a discount and was told to contact a manager who was not in site.
Jul 06, 2023
I brought my two kids, my dog, and my husband last weekend for July 4th. We stayed in a Safari Tent for 6 nights. When we arrived our tent had trash, dirty socks, dirt, wrappers from the previous people, etc. Our sheets had stains on them. We cleaned everything up and asked for new sheets. Six people can stay in this tent and they only gave me two towel sets. I read that water would be provide
Jul 06, 2023
The room floor was sanny,dirty, stove wasn't working had to go buy breakfast, blinds was broken in the room, had to hang a sheet so one cannot see thru,towels was disgusting it looked like someone rubbed mud on it, I had to go purchase towels for me and my family and rooms was not that good also. This was our first time, was not happy.
Jul 05, 2023
Great place! Staff was very kind.
Jul 05, 2023
The cabin is nice. However My cabin was located at the end where the fish dumpster is . Had to deal with the bad smell the whole time. The dumpster needs to be moved far away from cabins . Also the main reason I came was for the fire work display. Never happened. Day of fire works in morning was told they have not arrived. We also had to deal with the sewer smell. Not pleasant!
Jul 04, 2023
My family had a great time but we were really upset about the fireworks. That is actually one of the reasons we came. We look forward to that and we come every year.
Jul 04, 2023
We had a great time at Cape Charles! Was our first time and we definitely will return next year. The private beach was fantastic! I just wish it was clean. Front desk is great!
Jul 04, 2023
Es un lugar hermoso, las cabañas son tan cómodas tienen todo lo necesario, el ambiente en la piscina es perfecto para los niños y de la playita no puedo decir más q estoy enamorada del lugar el personal es muy amable se los recomiendo.
Jul 02, 2023
Restrooms were not kept up with, campground was loud after hours, and no water for 1 day without notification to campers. Close to beach, tent was awesome, not sure if I would give another try or not.
Jul 02, 2023
Staff were nice. The mattress cover had brown stuff on it. Picnic tables in bad shape at a lot of sites. Lots of trash scattered on the beaches. Main pool very nice. Bay clean for swimming. Pool for motel wasn’t ready and was green. Golf cart rentals expensive. Restaurant half finished and construction going on during our stay. Nice kayak and paddle board rentals.
Jul 02, 2023
The location is beautiful and the staff are friendly. The restaurant was great this year compared to last year. I would definitely recommend it. One day the jump pad did not open until early afternoon and the green swimming pool by the hotel should be maintained or removed.
Jul 02, 2023
We stayed in one of the cottages and the service was horrible. While everyone smiled and said "I will get that handled:, it was never handled. Cabin for rented saying 3 people, there was only one bath towel. We had to go to the office multiple times over the next 24 hours asking for more towels. There were only sheets on the queen bed, non provided for the other beds. Screen door screen broken
Jul 02, 2023
Friendly staff. Clean cabin, but not as advertised. I was disappointed that there was not an oven. We had packed meals assuming there would be an oven (based on all the pics online). We also did not have a bunk over a double. We had 3 small bunks. Not ideal for our sleeping situation. Again, not what is advertised. The 2 burner cooktop took a bit of figuring out to get it working. We made it work.
Jun 30, 2023
The bathrooms/showers were dirty most of the day. They need to be cleaned several times throughout the day for the amount of people staying at the campground. Also, the beach has a lot of natrual debris on it. We went down the road to the State Park and it was a beautiful beach. I preferred that beach over the KOA's beach area. We did love the Safari Tent!
Jun 30, 2023
Things seem to have gone down hill (this is our 6th or 7th year staying). Long waits at check in and out, renting golf cart, returning golf cart, etc. No beach rentals Sun-Thursday due to “not enough staff.” Long wait times at restaurant also due to “being short staffed.” Dirty cabin and no linens due to “being short staffed.” Everything at Cape Charles cost more this year, but not e
Jun 29, 2023
We loved our stay. The only thing I'd say needs to be fixed is that there isn't a change machine in the laundry room. It was very inconvenient, especially when we had to venture to the check-in area and that change machine was out of order. I'd also highly recommend the restaurant offering breakfast hours, I feel like they're missing a huge market for it. Otherwise, we had a great stay.
Jun 28, 2023
Second time at Cape Charles KOA. This trip was a bad experience. Only gave it 2 stars because of the friendly staff and beach. Expensive price for a cabin when I had to go buy my own tub drain plug. Two TV's, but 1 remote. Minors under 16 driving golf carts recklessly. Extremely noisy campers. Two vehicles at campsites, could barely fit my car at my site. No enforcement of policies. No sleep.
Jun 27, 2023
The amenities, beach, etc were wonderful!We stayed in a sunset bluff cabin and it was not the cleanest we have stayed in for KOA. The cabin was lacking towels and garbage bags too considering we stayed several days not 1-2.
Jun 27, 2023
We had a great time during our stay in one of the cottages. Just some minor things could have made it better, Some updates to the campground are needed, the ice machine closest to our cabin was not working. And the lawn maintenance could have been a little better, the weeds were a little out of control around the cabin. Our fire pit was not able to be used, it was filled with water and dead fish
Jun 25, 2023
Jun 25, 2023
We absolutely loved it! Our cabin was perfect for our stay, the bay is the perfect spot for our kids to enjoy the water and the sand. Crab hunting at night was an absolute blast and there’s no shortage of ghost crabs to spot with your flashlight! Can’t wait for my family to return! Oh and the pool was great!
Jun 25, 2023
This review has been removed by KOA due to profanity.
Jun 25, 2023
Fantastic staff!
Jun 24, 2023
Great location, as always! Loved the new Sunset Beach Bar & grill. This was our first time staying in a cabin. Unfortunately, it was very dirty. Thankfully I bring my own cleaning supplies before allowing my family in. Short staffing seems to be the major issue we saw. Trash not emptied on the beach or pool for days, tall grass. Very hopeful full staffing will fix all the problems easily.
Jun 24, 2023
Cabin was great , weather was poor !
Jun 23, 2023
We stayed in a safari tent - loved the tent! The good - the campground was nice - the restaurant, convenient with good food and decent prices. Beach was great. The bad - no water for almost an entire day, but no notice there was no water - just locked bathroom doors to leave people wondering. No enforcement of quiet hours. Bathrooms were subpar. Not enough bathhouses for size of campground.
Jun 23, 2023
The units look nice but there is no service at all. We complained that the water in shower and everywhere was cold and would not get hot. The maintenance came turned the water heater up but it didn’t fix it so we was taking cold showers. They said that was all they could do. I finally fixed it myself. No. Towels, no tv, lady in main office laught at us with no concern for our problems.
Jun 23, 2023
Check in was delayed for two hours because there was no water. Staff was friendly and helpful. Only one pool was open. The playground is very small. Lots of highway noise and we were in a cabin all the way in the back.
Jun 22, 2023
We had a nice visit. Despite some water interruption, the facility was great. The wifi didn’t connect but that was a minimal inconvenience. Staff were friendly and working hard! Thanks for a great stay, we will be back!
Jun 21, 2023
This KOA was absolutely amazing. Only complaint is that some of the yards for the cottages were very small. Was not sure if I could even have a fire (which would have been right next to my vehicle--not a good idea). Everything else was perfect!! The beach, the pool, the store, and the staff were all absolutely AMAZING!!
Jun 21, 2023
Jun 21, 2023
This was the third year we’ve stayed. Overall everything was great! The new restaurant was WAY better than the previous years. Disappointments included the outdoor shower at the beach not working, the deck was under construction, and our bathhouse was in sub-par condition most of the time compared to previous years. Nonetheless, we enjoyed ourselves as always. Thank you!
Jun 20, 2023
We travel with a very large group, had a great time. However several units did not have hot water and never were able to be repaired beyond Luke warm temperature. The outdoor showers by the pool did not work, nor did the ones coming off beach,
Jun 19, 2023
Very dog friendly. Staff was helpful. Cabin was clean and beach was lovely.
Jun 19, 2023
Cabin was clean and well taken care of. The beach was dirty with trash outside the trash cans. Pool was closed. Dead fish smell at the fish cleaning station was disgusting. Cafe in the check-in building was closed in the morning. Screen door on the cabin was broken. It’s too bad the campground isn’t properly being taken care of.
Jun 19, 2023
I have been staying at the campground since they opened and love the location and the staff. If i was to say some constructive criticism i would suggest they put blinds on the cottage I was staying at instead of bed sheets, although i did not mind seeing i was fishing locally but i could see other people not liking that especially at the price they are paying to stay there.
Jun 18, 2023
We love this campground! It’s super clean and beautiful. The cabins are spacious. The atmosphere is light. It promotes a sense of community amongst strangers. Local law enforcement tends to drive through around dusk/night which amplifies the feeling of safety. The staff goes out of their way to be hospitable. There’s nothing like campground life, and Cape Charles is extra special.