Campground Cancellation Guideline
Campground Specific Cancellation Policy
Cancellation & Deposit Policy
Daily / Weekly-1st nights stay is due upon reservation. -$10 fee to cancel at any time. -If cancelled 48 hours or less before arrival your deposit is forfeited. -KOA Select a Site fee is not refundable.
Monthly-50% deposit is due upon reservation, remaining balance due 30 days prior to arrival.-$10 fee to cancel at any time. -If cancelled with less than 30 days notice your deposit is forfeited. -Electric is metered. Active credit card is required and will be charged at the end of each month automatically.
Seasonal-Electric is metered. Active credit card is required and will be charged at the end of each month automatically.
Holidays/Special Events-Minimum stay (typically 3 nights) is required to hold your site and is non-refundable if cancelled at any time.
Please call the campground directly if you are wondering if your stay is during a Holiday/Special Event.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-315-483-8649 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.