Frequently Asked Questions

• How do I purchase or renew a KOA Value Kard Rewards membership?

  There are three different way to purchase or renew a Value Kard Rewards membership.

  1. At your first KOA stop you can purchase or renew and also receive the 10% discount immediately and your points for all qualified camping fees.
  2. Purchase online and receive an immediate confirmation # that you can print and use as a temporary Value Kard Rewards membership card until your permanent card arrives (About three weeks).
  3. Send a check directly to KOA Value Kard Rewards, PO Box 30558, Billings, Mt 59114

  Value Kard Rewards membership Costs: 1 Year for $24

• How long does it take to receive a KOA Value Kard Rewards membership card?

  If you purchase online it will take less than ten business days to receive your card, however you are entered into our qualified database immediately. If you purchase at the campground you will receive a temporary card to use until you receive the permanent card. This will take about 3 to 5 weeks for delivery.

• I purchased a KOA Value Kard Rewards membership online and entered the information more than once, was my account charged multiple times?

  We have an audit process that detects possible duplicate charges and issues credit to your account. Credits do take longer to show on your statement than charges. If your statement shows that a credit was not issued, you should call your issuing bank to verify the credit was indeed received. If a credit was not issued and your account was charged twice, we will gladly issue you credit for the extra card.

• I was unable to retrieve (print) my authorization number when I purchased a Value Kard Rewards membership online. Did the order go through and what is my number?

  If you experience a printing problem and were unable to print your temporary Value Kard Rewards membership, we are sorry that we will not be able to give you an immediate confirmation # or a temporary card. However; your information is in our database and you will receive a your permanent Value Kard Rewards membership within a week.

• How do I change my address on my card?

  Please email your Value Kard Rewards membership number, your old address and your new address and a new card will be mailed to you within two weeks.

• I lost my Value Kard Rewards membership card, how can I get it replaced?

  Please email us your name and address and if your Value Kard membership is still active we will mail you a new card within 10 business days.

Have a different question? Contact the KOA Value Kard Rewards Deptartment

• What does it take to own a KOA franchised campground?

  There are three ways to own a KOA Kampground:

  1. The most common way is to purchase an existing KOA Kampground.
  2. You may also convert an independent campground to KOA branded campground
  3. The third option is to build a KOA Kampground from scratch.

  The KOA sales department can help you with all of the above. Please visit OwnAKOA.com to find how you can get involved in this exciting life style business opportunity.

Have a different question? Contact the KOA Sales Department.

• How do I use Work@KOA?

  Work@KOA is an internet based job search database. You can register as an individual or as a couple and post your resume for all KOA Kampgrounds that are currently looking for employees. You will also be able to search by area of the country for positions available. For more information visit Work@KOA.com.

• Do I need a KOA Value Kard to work at a KOA?

  Work@KOA is an internet based job search database. You can register as an individual or as a couple and post your resume for all KOA Kampgrounds that are currently looking for employees. You will also be able to search by area of the country for positions available. For more information visit Work@KOA.com.

• How do I apply for a position at KOA Inc. corporate headquarters?

  The Work@KOA site is strictly for positions available at KOA Kampgrounds. Our corporate headquarters are in Billings, Mt. and from time to time there are positions available. Normally these positions are filled from within the KOA staff or from the local community. If you wish to apply for a position in Billings, please send your resume to KOA Inc., PO Box 30558, Billings, Mt. 59114.

Have a different question? Contact Work@KOA

• As an international guest, how can I contact individual KOA Kampgrounds for availability and reservations?

  KOA has an International Tour Department that would be happy to assist you with your reservations and information about KOA Kampgrounds. We will also help you contact individual campgrounds directly for independent travel. To learn more please visit the International section of koa.com.

• How much does it cost to stay at KOA Kampgrounds?

  Each KOA is individually owned and operated. Therefore, the prices will vary depending upon location and the time of year you will be traveling. Price ranges for each KOA Kampground are listed on the individual campground home page on this web site.

• How do I get a listing of all KOA Kampgrounds?

  A copy of our 2008 Directory is free, with a $6.00 shipping and handling fee. The directory will be shipped in March of 2008. You can either do this online or send your money into to KOA Directory, PO Box 30558, Billings, Montana, 59114

Have a different question? Contact a Kamper Services Representative

• How do I tell how much it will cost to camp at a KOA Kampground?

  Each KOA is individually owned and operated. Therefore, the prices will vary depending upon location and the time of year you will be traveling. Price ranges for each KOA Kampground are listed on the individual campground home page on this web site.

• Do KOAs accept pets?

  KOA Kampgrounds are pet friendly and welcome our campers who enjoy traveling and sharing their camping experience with the family dog and / or cat. However to insure all of our guests have a safe and enjoyable time, it is important that you read and abide by KOA's pet policy.

• What does the modem data port amenity mean in the campground information?

  A "modem data port" is a phone line access point designed to allow you to conveniently plug your computer in for access to the internet and email.

• How do I cancel a reservation I made online?

  To cancel an on-line reservation you must contact the campground directly via email, telephone or postal mail. Each campground sets their own cancellation policy and it is posted on their internet reservation page. You should not try to cancel or modify your reservation through the internet reservation process.

• Can I make multiple reservations at the same campground or at different campgrounds by filling out one reservation form?

  No, you must complete a separate request for each reservation and each location.

• How do I purchase a KOA Directory?

  A copy of our latest Directory is free, with a $6.00 shipping and handling fee. You can either order online or send a check or money order to to KOA Directory, PO Box 30558, Billings, Montana, 59114.

Have a different question? Contact KOA, Inc.