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Albuquerque Central KOAMeet Your Hosts Terry and Sharon Dick, of the Albuquerque Central KOA, are campers from way back. When their children were young, the family spent most of their family vacations tent camping. "We could always humor the boys with 'sticks and stones' and we even made games about gathering them for the night's fire. But we couldn't snooker our daughter into that one. The boys never could figure out why she wasn't into that game," laughs Terry. Once they left their 'day jobs,' they became hooked on the RV lifestyle. From there, they found that the mission and atmosphere of KOA Kampgrounds matches their own priorities of family and customer service. Before becoming involved in KOA's management program, Terry spent 30 years managing and operating branch businesses and ultimately owning a business in the Houston, Texas area. Sharon worked as an Executive Assistant for three major companies during the same time. Now, they each bring their own, specialized skills to the management of the Albuquerque Central KOA; Terry is the kampground's General Manager and Sharon focuses on the bookkeeping. Their personal emphasis is on customer service. They've found that Terry's ability to defuse potential problem situations is a rare and valuable ability. "No matter what the issue is, Terry ends up with satisfied guests," says Sharon. Terry says, "We recognize that we have both internal and external customers. We want to make sure our campers have a fun experience, and are satisfied that they've been given service with a smile. Along with that, we want our 'internal customers' working in a pleasant atmosphere. We try to be sure the employees have the tools they need to do their jobs and want them to truly have fun." Sharon and Terry are enjoying getting to know their new area and meeting all their guests who travel through and stay with them. Together they have four grown children and four grandchildren. They enjoy golfing, traveling, cooking and Sunday afternoons full of NFL and NASCAR. Come meet Terry and Sharon Dick. |
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